Frequently Asked Questions
Orders & Delivery
Where is my order?
Once your order has been dispatched, you’ll receive a confirmation email with tracking details. You can also view your order status by logging into your account.
If your parcel is marked as delivered but hasn’t arrived, please check any safe places, neighbours, or your local delivery depot.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Shipping & Returns
What are your shipping and returns policies?
Shipping costs and delivery times vary by location and order value. Full details can be found on our Shipping page.
If you need to return an item, please contact our care team with your order number and reason for return.
Unopened products may be returned within the stated returns period. For quality and hygiene reasons, opened products cannot be returned unless faulty.
About Our Collagen
What is collagen?
Collagen is the most abundant structural protein in the body and plays a vital role in the health of skin, joints, bones, muscles, and connective tissues. Natural collagen production declines with age, which is why many people choose to supplement as part of a daily wellness ritual.
Is your collagen hydrolysed?
Yes. All Alchemise collagens are hydrolysed into smaller peptides to support easy digestion and absorption.
What makes Alchemise collagen different?
Alchemise collagen is carefully sourced, cleanly formulated, and rigorously tested for purity. We focus on simplicity, traceability, and quality — creating collagen that integrates seamlessly into everyday life.
Choosing the Right Collagen
What types of collagen does Alchemise offer?
Alchemise offers two carefully sourced collagen options:
- Marine Collagen – Sustainably sourced from fish and naturally rich in Type I collagen. Often chosen to support skin, hair, and nails, and suitable for pescatarian diets.
- Bovine Collagen – Responsibly sourced from grass-fed cattle and rich in Types I and III collagen. Commonly selected for whole-body support, including joints, bones, and connective tissue.
Both forms are hydrolysed for easy absorption and crafted to the highest purity standards.
Which collagen is right for me?
Your ideal collagen depends on your wellness goals, dietary preferences, and lifestyle. If you’re unsure, our team is always happy to guide you.
Can I take marine and bovine collagen together?
Yes. Some people choose to combine both to benefit from a broader collagen profile. You can take them together or at different times of day.
Usage & Dosage
How much collagen should I take?
Most people benefit from 5–10 g of hydrolysed collagen daily. This amount is designed to integrate effortlessly into your daily rituals.
Consistency is key — gentle, daily use supports long-term results.
When is the best time to take collagen?
Collagen can be taken at any time of day. Many people enjoy it in the morning or as part of an evening routine. The best time is the time you’ll take it consistently.
How should I take collagen?
Our collagen powders dissolve easily into hot or cold liquids. Add to water, coffee, tea, smoothies, or recipes — whatever suits your routine.
Does collagen have a taste or smell?
Alchemise collagens are neutral in taste and designed to blend seamlessly without altering flavour.
Benefits & Results
What benefits can I expect?
Collagen is commonly used to support skin elasticity, hair and nail strength, joint comfort, and connective tissue health. Results vary between individuals and are best supported by consistent use.
How long does it take to see results?
Some people notice changes in skin hydration or nail strength within a few weeks. Benefits to joints and connective tissue typically develop with longer-term, consistent use.
Dietary & Lifestyle Considerations
Is your collagen suitable for pescatarians?
Our marine collagen is suitable for pescatarian diets. Bovine collagen is not.
Is your collagen dairy-free, gluten-free, and soy-free?
Yes. Our collagen powders are free from dairy, gluten, and soy.
Can I take collagen while pregnant or breastfeeding?
If you are pregnant or breastfeeding, we recommend consulting a qualified healthcare professional before introducing any new supplement.
Is collagen suitable for children?
We recommend seeking guidance from a healthcare professional before giving collagen to children.
Quality, Sourcing & Safety
Where is your collagen sourced from?
Our marine collagen is sourced from sustainably harvested fish. Our bovine collagen comes from grass-fed cattle. We prioritise responsible sourcing and full traceability.
Is your collagen tested for purity?
Yes. Every batch is independently tested for quality, safety, and heavy metals to ensure it meets our standards.
Does your collagen contain any additives or fillers?
No. Alchemise collagen is cleanly formulated with no unnecessary fillers, flavours, or artificial ingredients.
Orders, Changes & Subscriptions
Can I change or cancel my order?
If your order has not yet been processed, please contact us as soon as possible and we’ll do our best to assist.
How do subscriptions work?
Subscriptions can be paused, adjusted, or cancelled at any time before your next scheduled dispatch. Our care team is always available if you need support.
How long does one pouch last?
This depends on your daily intake. At 10 g per day, a typical pouch lasts approximately one month.